Note for Ticket Purchases, Refunds and Exchanges
All performances, except for children-specific ones, are suitable for elementary school students and older. If proof of age cannot be provided, entry will not be permitted regardless of ticket possession or accompaniment by a guardian. (Excluding performances aimed at children.)
We encourage travel by public transport because you may not be able to enter the venue before the performance start time due to parking lot congestion.
(ticket exchange or refund is not available for delays in entering the venue caused by parking lot congestion)
The maximum number of tickets allowed to be purchased per online order (pc, mobile) is 10. If you would like to purchase more than 10 tickets for a group, please call the Service Plaza (1668-1352)
Lost tickets are non-refundable or non-exchangeable as tickets are value instrument papers
We are not responsible for the tickets by individual transactions other than purchase through specified ticketing system or Service Plaza
Cancellation Fees
Cancellation Fees
Classification |
Cancellation fee |
Note |
10 days before the event |
No charge |
|
9 days to 1 day before the event |
10% of paid amount |
In case of tickets purchased up to 3 days before the performance, there will be no cancellation fee if cancelled on the day of the purchase
(call: ~20:00 /
visit Service Plaza: ~20:00(Tue~Sun), ~18:00(Mon) /
homepage or mobile: ~23:59) |
On the day of the event |
Seoul Arts Center’s planned event |
90% of paid amount |
2 hours before the event starts
(Non refundable at Box Office) |
Rental event |
Non refundable |
1 day before the event |
※ Cancellation Fees for Exhibition Tickets:
- Tickets with Time Slots: Cancellation fees apply according to the same standards as for rental performances at the Seoul Arts Center
- General Exhibition Tickets: There is no cancellation fee until 7 days after ticket purchase, and a 10% cancellation fee is charged from the 8th day onwards.
Payment methods
Refund by payment methods ※ A refund is only possible with the same payment method as used in booking
Ticket Cancellation Information
Booking online
To cancel a reservation, a customer can check the reservation details in My Page on the website or through Service Plaza (1668-1352)
Phone booking
To cancel a reservation, a customer can check the reservation details in My Page on the website or through Service Plaza (1668-1352).
If a customer received booked tickets through visiting Service Plaza or mail delivery.
A customer must return tickets to Service Plaza until one (1) day before event day to get a refund. (Service Plaza Operating Times : Mon 09:00~18:00 / Tue~Sun- 09:00~20:00)
-
※ Partial Cancellation
- Partial Cancellation is allowed EXCEPT FOR the tickets paid by gift card, and special offer like ‘buy one get one free’ ticket. For more information and inquiry, please call Service Plaza (1668-1352)
How to receive a ticket
Box Office
- * Ticket pickup at venue on the event day
- * It operates one and a half hours prior to the start of a performance through its intermission
- * Without a break, it operates until 30 minutes after the start of the performance
Service Plaza
- * Located in the Vitamin Station
- * Operating Times : Mon 09:00~18:00/Tue-Sun 09:00~20:00 (All the year around)
- * Inquiry: 1668-1352
- * Not for tickets booked through other ticket agency’s sales channel
Ticket Delivery
- * Mail delivery request: available only for a ticket booked no later than 2 weeks (14 days) before event day
- * Delivery charge: prepayment KRW 3,700 per delivery
- * Time it takes a ticket to arrive: within 5 working days from mail delivery request
Note for receiving a ticket
- Customers who have benefited from discounts (e.g. discount coupons and membership discounts, special discounts for the disabled, national merits, SAC Teens, noble members, students, seniors and last-minute tickets) must be able to present proof of eligibility when collecting discounted tickets. If a customer fails to present such certification, he or she must pay for the full ticket price to enter the venue.
- The Box Office is very crowded when an event is about to begin. We strongly recommend collecting your ticket at least 30 minutes before the performance starts.